Starter Kit support
Use this page for delivery, download, file-format, update, and billing questions related to the Small Business Security Starter Kit.
Delivery email
Check the inbox and spam or junk folder for the email address used at Stripe checkout. Delivery messages come from a Portside Security address.
If it still has not arrived, email us from the purchasing address and include the approximate purchase time. Do not send card details.
Download
Try the delivery link in the same browser where you completed checkout. If the page reports that access expired or cannot be verified, contact us and we will review the order.
Never send passwords, Stripe credentials, or download secrets by email.
File formats
The bundle includes DOCX files for editing, PDF files for reading and sharing, and one XLSX workbook for program tracking.
Current versions of Microsoft Office work best. Compatible office suites may work, but formatting and workbook behavior can vary.
Release integrity
The bundle includes SHA256SUMS.txt. Your IT provider can compare those SHA-256 values with the downloaded files to confirm they were not altered.
Updates
Launch-window Starter Kit updates will be sent to the purchasing email address with the release version and a summary of material changes.
Billing and refunds
For a billing mistake, incorrect item, or unresolved delivery problem, review the refund policy and contact us from the purchasing email address.
Direct support
Email the purchasing address, approximate checkout time, and a plain-language description of what happened. Do not include payment-card numbers, passwords, SMTP credentials, webhook secrets, or screenshots containing sensitive data.
